Relay
How to use Relay

Learn Relay in Minutes. Run Your Entire Fulfillment from One Place.

Pick your role to jump straight to the step-by-step guide. Setup takes minutes — from there Relay does the heavy lifting, every order tracked, inventory updated, customer informed.

Track 01

Merchants

Send every customer order to your fulfillment center and track it live. No skipped orders, guaranteed.

Video7 steps~5 min
Track 02

Fulfillment centers

Receive orders from multiple merchants and automate inventory — all in one place.

Video7 steps~10 min
Track 03· Active

Riders

Get customer details on your phone and mark delivered on arrival. No one calls to ask if it got there — the app already shows them.

Steps only6 steps~3 min
Show all tracksCurrently filtered to a single track.
Track 03 · Riders

Every delivery. Everything you need.

Every delivery your FC dispatches lands on your phone with the customer's address, the items to collect, a one-tap call button, and the PIN entry to confirm drop-off. Set up and you're in the dispatch queue.

6 steps~3 minFree
Heads up

Riders can't sign up alone.

Your FC adds you first and sends a code over WhatsApp. It looks like this:

Your invite code
FCR-A7F2E9

Haven't received one? Ask your FC admin — they invite from Profile → People → Riders.

  1. Step 1: Get a code from your FC.

    Riders can't sign up alone — that's deliberate. Your fulfillment center adds you from their app first and texts you a unique invite code.

    • Code looks like FCR-A7F2E9.
    • Comes in over WhatsApp or SMS.
    • Haven't received one? Ask them — they invite from Profile → People → Riders.

  2. Step 2: Download Relay. Pick Rider.

    Install the app. Open it. Choose your role.

    • Tap Rider on the role picker.
    • Or — if you copied your code first — tap “I have an invite code” to skip ahead.

  3. Step 3: Paste your code. Tap Join.

    From the role picker route, open Profile and tap Enter invite code. Paste. Tap Join. You're linked to your FC.

    • Profile → Enter invite code.
    • Paste FCR-XXXXXX.
    • Tap Join.

  4. Step 4: Flip Online when you're ready to work.

    Your FC only assigns deliveries to riders who are online. Toggle on at the start of your shift, off when you stop.

    • Top of the home screen — Online / Offline switch.
    • Active deliveries stay with you if you go offline mid-shift.

  5. Step 5: Open the order. Pick up. Mark Picked up.

    Assigned orders land on your Orders tab. Tap one for everything you need: customer name, phone, address with a Maps link, items to collect from the FC, a one-tap call button.

    • Collect the items at the warehouse.
    • Tap Picked up — the status flows to the merchant, the FC, and the customer in real time.

  6. Step 6: On arrival, ask for the PIN.

    The customer has a 6-digit PIN. It's how everyone confirms the delivery actually happened. No PIN, no completed delivery.

    • Type the PIN into the order screen.
    • Snap a proof-of-delivery photo.
    • Cash-on-delivery? Collect the money and mark it paid.
    • Tap Delivered. Done.
Step 1 of 6
01

Get a code from your FC.

Riders can't sign up alone — that's deliberate. Your fulfillment center adds you from their app first and texts you a unique invite code.

  • Code looks like FCR-A7F2E9.
  • Comes in over WhatsApp or SMS.
  • Haven't received one? Ask them — they invite from Profile → People → Riders.
Quick answers

Questions everyone asks during setup.

Six that come up the most. The full list is on the FAQ page.

Full FAQ
Is Relay free?

Free for merchants and riders, forever. Fulfillment centers pay ₦100 per delivered order after a 2-week free trial — no monthly fee, no per-user fee, unlimited team size.

What if my fulfillment center isn't on Relay yet?

Fill in the “Tell my FC” form on the merchants page. We reach out within 24 hours.

Does my customer need to install anything to track their order?

No. Every order ships with a 6-digit PIN they enter on the public tracking page — any browser, no app, no login.

Where do I get an invite code as a merchant or rider?

From the fulfillment center. They add you from their Profile → People tab and send the code over WhatsApp or SMS. You paste it on sign-up.

Can I import my existing catalog and pricelist?

Yes. Merchants can upload a CSV or paste a store URL. FCs can import pricelists from a photo, image, or PDF.

What if I'm shipping from more than one warehouse?

Add each as a separate FC. Merchants pick which FC ships each order. Stock stays separate per warehouse.

You've seen the deck. Now take the steps.

Install Relay. Pick your role. You'll be live before the kettle boils.

Download on theApp StoreGET IT ONGoogle Play

Free for merchants and riders. Free for FCs for two weeks, then ₦100 per delivered order.