Relay
How to use Relay

Learn Relay in Minutes. Run Your Entire Fulfillment from One Place.

Pick your role to jump straight to the step-by-step guide. Setup takes minutes — from there Relay does the heavy lifting, every order tracked, inventory updated, customer informed.

Track 01

Merchants

Send every customer order to your fulfillment center and track it live. No skipped orders, guaranteed.

Video7 steps~5 min
Track 02· Active

Fulfillment centers

Receive orders from multiple merchants and automate inventory — all in one place.

Video7 steps~10 min
Track 03

Riders

Get customer details on your phone and mark delivered on arrival. No one calls to ask if it got there — the app already shows them.

Steps only6 steps~3 min
Show all tracksCurrently filtered to a single track.
Track 02 · Fulfillment centers

One screen. Every merchant.

After setup, every order your merchants take lands on your screen the moment they place it. You assign a rider in two taps, your stock counts update themselves on every dispatch, and earnings sit behind a PIN only you know.

7 steps~10 min2 weeks free
Walkthrough · ~7 minWatch on YouTube →

  1. Step 1: Download Relay. Pick FC Admin.

    FC Admin is the owner role. Pick it once. Your staff get invited later with their own logins.

    • Install the app, then tap FC Admin on the role picker.
    • Set your business name and city. Two minutes.

  2. Step 2: Set where you deliver.

    Areas define your coverage and your fees. Set them once and shipping calculates itself on every future order. No more quoting by hand on WhatsApp.

    • Open the Manage tab.
    • Tap Areas.
    • Choose Import pricelist for the fast path, or Add area manually for one-offs.

  3. Step 3: Upload your rate card. Any format.

    Photo of a printed sheet. Screenshot from your phone. A typed PDF. Relay reads them all and turns them into areas you can review. No retyping.

    • Take a photo of your rate sheet, or
    • Choose a JPG/PNG from your gallery, or
    • Upload a PDF or DOCX up to 10 MB.

  4. Step 4: Profile → People is where your team lives.

    Staff, riders, merchants — all in one place. You don't paperwork them in. You invite them by phone number and they finish sign-up themselves.

    • Tap Profile in the bottom-right.
    • Tap People.
    • Pick a tab — Staff, Riders, or Merchants. Tap + to invite.

  5. Step 5: Pick a role. Type a number. Tap Invite.

    Each invite ties a role to a phone number. Relay generates a unique code per person — nothing is shareable by mistake.

    • Select Staff, Rider, or Merchant.
    • Enter the phone number.
    • Tap Invite. Relay creates a one-time code (FCS- for staff, FCR- for riders, MEA- for merchants).

  6. Step 6: Copy the code. Send it. Done.

    Tap the code to copy. Send it over WhatsApp or SMS. They paste it on sign-up and they're linked to you instantly — orders flow from that moment.

    • Tap to copy.
    • Paste into WhatsApp or SMS.
    • When they enter it on their app, they appear in your team list automatically.

  7. Step 7: Now every order lands here, in real time.

    From here, you accept orders instead of making them. Merchants create them, Relay pushes them to you, you assign a rider in two taps.

    • New orders appear at the top of Orders with a live ping.
    • Multi-select to bulk-accept the morning rush.
    • Tap a rider to assign — online riders surface first, ranked by current workload.
Step 1 of 7
Relay role picker with FC Admin highlighted
01

Download Relay. Pick FC Admin.

FC Admin is the owner role. Pick it once. Your staff get invited later with their own logins.

  • Install the app, then tap FC Admin on the role picker.
  • Set your business name and city. Two minutes.
Download on theApp StoreGET IT ONGoogle Play
Track 02 complete

Your fulfillment center is live.

Invite as many merchants, riders, and staff as you want. Same code flow for all three. No per-user fees.

Pick another trackFulfillment page
Quick answers

Questions everyone asks during setup.

Six that come up the most. The full list is on the FAQ page.

Full FAQ
Is Relay free?

Free for merchants and riders, forever. Fulfillment centers pay ₦100 per delivered order after a 2-week free trial — no monthly fee, no per-user fee, unlimited team size.

What if my fulfillment center isn't on Relay yet?

Fill in the “Tell my FC” form on the merchants page. We reach out within 24 hours.

Does my customer need to install anything to track their order?

No. Every order ships with a 6-digit PIN they enter on the public tracking page — any browser, no app, no login.

Where do I get an invite code as a merchant or rider?

From the fulfillment center. They add you from their Profile → People tab and send the code over WhatsApp or SMS. You paste it on sign-up.

Can I import my existing catalog and pricelist?

Yes. Merchants can upload a CSV or paste a store URL. FCs can import pricelists from a photo, image, or PDF.

What if I'm shipping from more than one warehouse?

Add each as a separate FC. Merchants pick which FC ships each order. Stock stays separate per warehouse.

You've seen the deck. Now take the steps.

Install Relay. Pick your role. You'll be live before the kettle boils.

Download on theApp StoreGET IT ONGoogle Play

Free for merchants and riders. Free for FCs for two weeks, then ₦100 per delivered order.