Delete your Relay account

Last updated 28 October 2026

Merchants, riders, fulfillment center admins and fulfillment center staff can delete their Relay account in the app, or ask us to delete it by email.

Delete it in the app

1. Open the Relay app and sign in to the account you want to delete.
2. Go to Profile, then Account & security.
3. Under Danger zone, tap Delete account (Delete FC account if you own a fulfillment center).
4. Confirm. You are signed out on every device straight away.

A rider with deliveries still in progress cannot delete their account until those deliveries are finished. The last admin of a fulfillment center cannot delete it while the center still has staff, riders or linked merchants.

Ask us by email

If you cannot sign in, or the app shows an error, email hello@relayapp.ng with the subject Relay account deletion request and include:

• The phone number on the account
• Your role: merchant, rider, FC admin or FC staff
• Your business or fulfillment center name, if you have one
• Anything else that identifies the account if you have changed numbers

We check that the request comes from the account holder, then delete the account. Valid requests are completed within 30 days.

What deletion removes

• Your sign-in. Every session ends and the account cannot be used again.
• Your name, phone number and photo on your profile.
• Your devices, so Relay stops sending you notifications.
• Your access to every business and fulfillment center team, and any invites you sent or received that are still pending.
• If you own a merchant business: the business and its products are deactivated and your team loses access.
• If you are the last admin of a fulfillment center with no staff, riders or merchants left: the center is closed and removed from Find an FC.

What we keep

Orders and payments involve other businesses and their customers, so some records stay after an account is deleted:

• Completed order and delivery history
• Payment, billing, payout and reconciliation records
• Audit and security logs, including a record of the deletion with the account's name, phone number and role

These are kept only as long as the law or a legitimate operational need requires, and access to them is restricted.

More

Read how Relay handles personal data in our privacy policy, or write to hello@relayapp.ng.